FAQ

 

What does Strainu produce ?
Strainu uses only natural products. The natural products are first going into his magic kettle.This creates a tasty, healthy product full of vitamins, With his products, Strainu wants to make you feel good and bring a smile on your face.
 
How do I place an order?
You can place an order via this website, send an e-mail, or contact us by telephone.
After the order?
When the payment of the order is received, we will do everything to send you your order within 4 days.  You can also collect your order at the given locations 

Payment and shipping?

Payment is made within 15 days after the order. After receiving payment we will make every effort to send your order within 4 days. If the amount of the order is less than 100 euros, the shipping costs are for the buyer.From 100 euros  the shipping costs are for the seller (within Belgium).  Outside Belgium, the mode and cost of transportation are agreed upon with the customer (in advance).

 

Payment options

Payment can only be made by bank transfer or cash.

 

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A   General conditions STRAINU

  1. These conditions form an integral part of the agreement, with the exclusion of the customer's own conditions. This can only be deviated from in writing. The customer acknowledges to have read these terms and conditions and to approve them fully and without reservation.

  2. Although STRAINU tries to present the information on the website correctly, it is still possible that certain data contain errors.  If the information on the website contains an obvious mistake, STRAINU reserves the right to cancel any orders made on the basis of that manifest error

  3. Orders are only sent after receipt of payment.

  4. The information that is given by the customer when placing orders is governed by the general privacy legislation. The customer is responsible for the correct transmission of his/her data, as well as for changes to this data. STRAINU cannot be held responsible for the use of data that have been modified by the custome, but have not been passed  to STRAINU.

  5. STRAINU makes every effort to deliver ordered goods and/or services within the agreed term. In exceptional cases, it may happen that there had to be a deviation from this delivery period for reasons that STRAINU couldn't control. In such cases STRAINU can not be held responsible for late delivery.

  6. When ordering goods, the risk of loss, theft or damage during transportation lies exclusively with the customer, unless specifically stated. The ownership of ordered goods only passes to the customer as soon as the full invoice amount is paid.The customer must use the goods for the purpose for which they are intended. STRAINU is not responsible for damage to the customer or third parties resulting from the incorrect use of delivered goods.

  7. Orders can not be canceled.  However, if one of the parties does not fulfill its contractual obligations, the other party has the right, after a notice of default, to suspend its obligations,  or to dissolve the agreement without judicial intervention, if on the notice of default no or no useful reason is given within eight working days.

  8. All invoices are payable within 15 calendar days of the invoicedate, unless otherwise determined.  In the event of full or partial non-payment on the agreed date of payment, the outstanding amount will automatically be increased with an interest of 12% and a compensation of 10% (with a minimum of 40 euros) without the need for a notice of default. In that case, STRAINU also reserves the right to suspend all current deliveries until full payment of the principal amount, interest and compensation, without prejudice to any other legal or contractual claim. Any other outstanding invoice amounts are immediately due and payable.

  9. STRAINU retains all intellectual rights to the products and services it offers.In no way, an order for goods and/or services can be considered as a transfer of these rights, unless specifically stated otherwise. The name 'STRAINU' and the STRAINU logo are registered with the Benelux Trademark Office. An order does not entitle the customer in any way to use the name or logo for any purpose, unless this was explicitly permitted in writing by STRAINU in advance.

  10. All our agreements are governed by Belgian law. Any disputes that arise within the framework of an agreement can only be brought before the courts of the district of Halle-Vilvoorde.

 11. The consumer has the right to inform the seller that he/she decides not to purchase it, 7 days from the day following              the order of the goods. The consumer does not have this right for services and items supplied with the logo of the                  company. This clause only applies to Belgian customers. If the customer abandons the purchase, he is obliged to                    notify this by registered letter to:  

12.  VVZRL STRAINU, Langestraat 45 te 1910 Kampenhout (BTW nr. BE0688.666.148). 

13.  Strainu has the permission of the FAVV to carry out its activities nr. AER/VLI/002602

14.   Except for in case of explicit and written agreement all orders, after the reflection period of 7 calendar days.
         have to be paid. Payments can be made by bank transfer or cash.
15.  The mode and price of transportation are agreed  upon with the customer (in advance).

16.  If after notification nevertheless a notice of default must follow, immediately 30.00 € costs will be charged.